Frequently Asked Questions (FAQs)

Q: What is The LaunchSite?
A: The LaunchSite is a done-for-you website service that gives you everything you need to launch your business online — design, copy, domain, hosting, email, and support — all for a one-time payment. It’s available in two plans: Essentials and Pro.

Q: What’s the difference between the Essentials and Pro plans?
A: The Essentials plan includes a fully branded 7-10 page website, custom copywriting, hosting, domain and email setup, DNS setup, mobile optimization, and tech support. The Pro plan includes all Essentials features plus ecommerce or membership setup, Stripe integration, and a branded storefront or member area.

Q: What’s included with my purchase?
A: Everything you need to launch a beautiful, professional site:

• Custom design and copy

• Hosting, domain, and branded email setup (managed by us)

• Mobile + SEO optimization

• Contact form or lead magnet

• Ongoing DNS and web management for 1 year

• Plus tutorials and support to help you take the reins at the end of the 30 days.
  
  

Q: What is the turnaround time?
A: Your website will be fully delivered in 30 days from the time you submit your Discovery Form. The first 15 days cover the full build and setup, followed by a 5-day revision period, and final adjustments before launch.

Q: Can I request revisions?
A: Yes! During the 5-day revision window (Days 16–20), you’ll get access to preview your site and leave comments directly on our private platform. We’ll handle your requested changes quickly and clearly before launch.

Q: What happens after the 30 days?
A: You’ll continue receiving hosting, web management, and tech support for the rest of the service year — 365 days total from purchase. At the end of the year, you’ll have the option to renew support and hosting for another 12 months.

Q: Will I have control of my domain and email?
A: We handle domain and email setup to make things easy, but yes — if you ever want to transfer them to your own provider, we’ll support the process at no extra charge if the request is made within the paid 365 period.

Q: Can I pay in installments?
A: Absolutely. You can use Afterpay or Klarna at checkout to split your payment into 4 interest-free installments or stretch it over 3–12 months (availability depends on your location).

Q: Do you offer refunds?
A: Due to the custom and digital nature of this service, all purchases are final and non-refundable. We’re happy to answer any questions before purchase to ensure the plan is a perfect fit.